Returns & Refunds
We stand behind our service with a hassle-free money-back guarantee. Your satisfaction is our priority.
30-Day Money-Back Guarantee
Try YappaCall risk-free. If you're not completely satisfied, we'll refund your unused credits.
30 Days
Full refund period for unused credits
No Fees
Zero processing fees for refunds
Easy Process
Simple email request, processed in 24 hours
How to Request a Refund
Getting your money back is simple and straightforward
1
Contact Support
Email us at support@yappacall.com with your account details and refund request.
2
Verification
Our team will verify your account and unused credit balance within 24 hours.
3
Refund Processed
Refunds are processed back to your original payment method within 3-5 business days.
Refund Policy Details
✓ Eligible for Full Refund
- Unused calling credits within 30 days of purchase
- Poor call quality or technical issues
- Service not working as described
- Accidental purchases or duplicate charges
- Unable to complete calls due to our technical issues
⚠ Partial Refund Available
- Credits purchased more than 30 days ago (case-by-case basis)
- Partially used credit packages with valid reason
✗ Not Eligible for Refund
- Successfully completed calls
- Credits used more than 30 days ago
- Calls that connected but recipient didn't answer (standard telecom billing)
Frequently Asked Questions
Need Help with a Refund?
Our customer support team is here to help with any refund questions
Why Choose YappaCall?
Customer-First Approach
We believe in putting customers first. Our generous refund policy reflects our confidence in the quality of our service.
Transparent Billing
No hidden fees, no surprise charges. You only pay for successful calls, and we're happy to refund unused credits.
Need more information?