Privacy Policy

1. Introduction

YappaCall ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services (collectively, the "Service").

By accessing or using the Service, you consent to the collection, use, disclosure, and storage of your information as described in this Privacy Policy. If you do not agree with our policies and practices, do not use our Service.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Contact information (such as name, email address, phone number)
• Account credentials (such as username and password)
• Payment information (such as credit card details, billing address)
• Call records (such as phone numbers called, call duration, timestamps)
• Voice data during calls
• Customer service communications

2.2 Usage Information

We automatically collect certain information about your device and how you interact with our Service, including:

• IP address
• Device information (such as browser type, operating system)
• Usage patterns and preferences
• Log data (such as access times, pages viewed)
• Location information
• Cookies and similar tracking technologies

3. How We Use Your Information

We may use the information we collect for various purposes, including to:

• Provide, maintain, and improve our Service
• Process transactions and send related information
• Respond to your comments, questions, and requests
• Send you technical notices, updates, security alerts, and support messages
• Monitor and analyze trends, usage, and activities in connection with our Service
• Detect, prevent, and address technical issues, fraud, or illegal activity
• Personalize your experience and provide content or features that match your profile or interests
• Comply with legal obligations

4. Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Performance of a contract: Processing necessary to fulfill our contractual obligations to you
• Legitimate interests: Processing necessary for our legitimate business interests, provided these interests do not override your rights
• Consent: Processing based on your explicit consent
• Legal obligation: Processing necessary to comply with applicable laws and regulations

5. Information Sharing and Disclosure

We may share your information in the following circumstances:

• Service Providers: We may share your information with third-party vendors, consultants, and other service providers who need access to such information to carry out work on our behalf.
• Business Transfers: If we are involved in a merger, acquisition, financing, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
• Protection of Rights: We may disclose your information to protect the rights, property, or safety of YappaCall, our users, or others.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes without your explicit consent.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining the retention period, we consider the amount, nature, and sensitivity of the information, the potential risk of harm from unauthorized use or disclosure, and applicable legal requirements.

We may retain certain information after you close your account if necessary to comply with legal obligations, resolve disputes, prevent fraud, enforce our agreements, or protect our legitimate interests.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized or unlawful processing, accidental loss, destruction, or damage. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

You are responsible for maintaining the confidentiality of your account credentials and for any activities that occur under your account. If you suspect any unauthorized access to your account, please notify us immediately.

8. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: The right to request access to your personal information
• Rectification: The right to request correction of inaccurate or incomplete information
• Erasure: The right to request deletion of your personal information
• Restriction: The right to request restriction of processing of your personal information
• Data portability: The right to receive your personal information in a structured, commonly used, and machine-readable format
• Objection: The right to object to processing of your personal information
• Withdraw consent: The right to withdraw consent at any time where we rely on consent to process your personal information

To exercise these rights, please contact us using the information provided in the "Contact Us" section. We may need to verify your identity before responding to your request.

9. International Data Transfers

Your personal information may be transferred to, and processed in, countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country.

When we transfer your personal information to other countries, we will ensure that appropriate safeguards are in place to protect your information and that the transfer complies with applicable data protection laws.

10. Children's Privacy

Our Service is not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from a child without verification of parental consent, we will take steps to remove that information from our servers.

11. Third-Party Links and Services

Our Service may contain links to third-party websites, services, or applications that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of these third parties before providing any information to them.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Your continued use of the Service after the posting of changes constitutes your acceptance of such changes.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Email: privacy@yappacall.com

We will respond to your inquiry as soon as reasonably possible and within the timeframe required by applicable law.

14. Dispute Resolution

Any dispute arising out of or relating to this Privacy Policy shall be resolved through arbitration in accordance with the rules of the American Arbitration Association. The arbitration shall be conducted in English and the seat of arbitration shall be in San Francisco, California, USA.

15. Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of the State of California, USA, without regard to its conflict of law provisions.

16. Severability

If any provision of this Privacy Policy is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that this Privacy Policy will otherwise remain in full force and effect and enforceable.

17. Waiver

Our failure to enforce any right or provision of this Privacy Policy shall not be considered a waiver of those rights. If any provision of this Privacy Policy is held to be invalid or unenforceable by a court, the remaining provisions of this Privacy Policy will remain in effect.

18. Entire Agreement

This Privacy Policy, together with our Terms of Service, constitutes the entire agreement between you and YappaCall regarding our Service and supersedes and replaces any prior agreements we might have had between us regarding the Service.