# YappaCall support

> Email support@yappacall.com · +1 (781) 747-0041 · 2–8 hours PDT, 24/7 coverage.

### How does browser-based calling work?

YappaCall uses WebRTC technology to make calls directly from your browser. This allows you to make high-quality international calls without installing any software or apps. The calls are routed through our secure global network to ensure excellent sound quality and reliability.

### How do you stay competitive?

We maintain lower overhead costs by operating entirely in the browser, avoiding app store fees, and using efficient routing technology. This allows us to offer rates that are typically 6-20x cheaper than traditional carriers for international calls.

### Why can't I just use Google Voice?

While Google Voice offers free US calls, it has significant limitations for international calling, including country restrictions, the need for a US number for verification, and higher rates for many international destinations. YappaCall offers broader coverage with no verification requirements.

### Why can't I use WhatsApp for free?

WhatsApp is great for calling other WhatsApp users, but it can't call landlines or mobile phones directly. YappaCall bridges this gap by allowing you to call any phone number worldwide, not just other app users.

### Do you require phone number or ID authentication?

No. We believe in privacy and convenience. You can sign up and start calling in seconds with just an email address - no phone verification required.

### Do I need to buy a subscription?

No, YappaCall operates on a pay-as-you-go model. You only pay for the minutes you use, with no recurring fees or monthly commitments.

### What are the rates for international calls?

Our rates vary by country. See the live rate table at /pricing (or /pricing.md). Completed calls bill per minute (rounded up); failed or unanswered calls are free.

### Is my call data secure?

Yes, we take your privacy seriously. All calls are encrypted and your call data is securely stored. We do not record call content, only metadata required for billing and service improvement.

### What if I experience call quality issues?

Call quality can be affected by your internet connection. For the best experience, use a stable WiFi or wired connection. If you experience issues, try refreshing your browser or contact our support team for assistance.

### How do I add credits to my account?

You can easily add credits through our secure payment system. We accept all major credit cards, PayPal, and other payment methods. Credits are added instantly to your account and never expire.

### Can I get a refund if I'm not satisfied?

Yes, we offer a satisfaction guarantee. If you're not happy with our service, contact us within 30 days for a full refund of unused credits. We want you to be completely satisfied with YappaCall.

### What browsers are supported?

YappaCall works on all modern browsers including Chrome, Firefox, Safari, and Edge. We recommend using the latest version of your browser for the best experience. No downloads or plugins required.

### Can I call emergency numbers?

No, YappaCall cannot be used to call emergency services (911, 112, etc.). For emergencies, please use your regular phone or mobile device. YappaCall is designed for regular international calling only.

### Do you offer business or bulk calling plans?

Yes, we offer special rates for businesses and high-volume users. Contact our support team at support@yappacall.com to discuss custom pricing and features for your business needs.

### Can I see my call history and billing details?

Absolutely! Your account dashboard shows detailed call history, duration, costs, and remaining credit balance. You can download statements and track all your calling activity in real-time.

### What happens if I run out of credits during a call?

If your credits run low during a call, you'll receive a warning. If credits are completely depleted, the call will end. You can immediately add more credits and continue calling without any interruption to your service.

### Can I use YappaCall on my mobile device?

Yes! YappaCall works perfectly on smartphones and tablets through your mobile browser. No app download required - just visit our website on your mobile device and start calling.

### Are there any hidden fees or connection charges?

No hidden fees whatsoever. You only pay for the minutes you use at our published rates. No connection fees, no monthly charges, no setup fees. What you see is exactly what you pay.

### How is call quality compared to traditional phone services?

Our call quality is excellent and often superior to traditional phone services. We use advanced VoIP technology and premium routing to ensure crystal-clear conversations. Most users find our quality equal to or better than their regular phone service.

### Can I call both landlines and mobile phones?

Yes, you can call both landlines and mobile phones in all supported countries. Our rates may vary slightly between landline and mobile numbers, which you can check on our pricing page.

### Is there a minimum call duration or charge?

Completed calls bill per minute, rounded up (even a few seconds counts as one minute). Failed, canceled, and no-answer calls are not charged.

HTML version: https://www.yappacall.com/support